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Policies

Complaints summary

How complaints are routed for the operating lender and for this publication.


Complaints about a loan, an account or service go to [email protected]. The lender aims to resolve complaints directly and keeps a written record of each one.

Because the lending is to incorporated companies, the consumer-credit route to the Financial Ombudsman Service does not apply. This is a consequence of the borrower being a company; the complaints process itself runs regardless.

Complaints about the content of this directory site go to the publisher through the same address and are handled by CM Beyer Limited.